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Appointments & Consultations
We provide appointments for our patients. You can book appointments over the phone, in person or online. If you have multiple concerns that you need to discuss with the doctor you may need to book a longer consultation to ensure that there is sufficient time to attend to your medical needs.
If you have an urgent issue we are always able to fit you in on the day.
Consumables
Kerrie Road Family Medical Centre is a mixed billing clinic for all consultations and procedures. Depending on eligibility, procedures may be bulk billed.
There may be a consumables fee that is payable by the patient.
This fee is charged for non-government schedule funded immunisations, dressings, sutures, plaster casts and biopsy’s.
This fee will vary depending on the materials used.
If you are booked for a procedure please ask your doctor to inform you of any additional charges at the time of your consultation.
Home Visits, Aged Care and Retirement Villages
Home visits, Aged Care and Retirement Village visits can be made for our regular patients unable to attend the surgery because of their medical condition. These visits will be arranged with the doctors at a time that is convenient.
Fees for home visits are available from the reception staff.
Recalls and Reminders
This clinic provides a recall and reminder system. This ensures a systematic approach to preventative health care and ensures that patients are recalled for results and follow up tests. Recalls and reminders will be sent by text message, letter or by phone follow up.
If you don’t want to receive preventative reminders please advise your doctor or the staff.
Referrals to Specialists and Allied Health
An appointment needs to be made to see a doctor to obtain a referral for a Specialist or Allied Health. This ensures that the doctor is completely across your health care and can discuss your specific needs and situation.
Test Results
As part of your consultation your doctor may ask you to have blood tests, X-rays or other investigations. All test results are checked and assessed by your doctor. Information regarding a result is not available until results are received and checked by your doctor.
If the results are urgent the doctor or the nurse will make immediate telephone contact with you to make an appointment with the doctor.
If the result requires non urgent follow-up you will be sent a letter and required to make contact with the clinic to arrange an appointment to obtain the results. It is preferred that you make that appointment within two weeks of the results coming back.
Results can only be provided to the patient, unless consent has been provided by the patient to disclose to a third party. Please see our Privacy Policy for further details.
Please allow up to 4 days for your results to be received and reviewed by your doctor.
Special Access
Our practice is located on ground level. There is a slight ramp up to the main practice door located on the Kerrie Road side of the building. If you require assistance from your drop off vehicle, please advise our Receptionist by phone on 03 9803 1022 of your arrival and we will provide assistance to you.
In special circumstances we are able to provide wheel chair access via our High Street Road side entrance. Please advise our Receptionist by phone on 03 9803 1022 of your arrival and we will provide assistance to you.